Two Green Leaves

FAQ's

FAQ Wooden tools and plane

My product is worn or damaged, how can I get it repaired?

Contact us to discuss what need to be done to your product and we can advise on finishes, paints and repair techniques as well as availability of spare parts. We may also be able to repair it for you and can discuss how that can be done. 

When are you open for telephone calls and orders

We are available to take your calls from 9am to 4pm Monday to Friday (excluding Bank Holidays), outside these hours you will be able to leave a voice message and we will respond during the next working day.

Can I order an item that is temporarily out of stock?

If something is temporarily out of stock, it can be ordered over the telephone or on our website. There will be availability information on the website or you can call us to find out when it will be available.

Can I change my delivery address?

Unfortunately once an order has been placed we are unable to amend any details. It is possible to cancel the order and create a new one, providing it has not already been packed.

Can I add an extra item to my order?

If you wish to add an item to your order, you can add it provided it has not already been packed. Please phone us to check and so that we can take payment for the additional items as we do not store your card details or have access to the card details for security reasons.

Can I choose a different delivery address to the billing address?

Yes it is possible to choose a different delivery address to billing address. You can choose to make them the same or different during the order process on our website.

Can I order items to be sent outside the UK?

Yes we can ship to international destinations but some items are unfortunately not available outside the UK for Product Liability Insurance reasons. Contact us to discuss what you need and where you would like your items delivered and we will be able to help.

Do your prices include VAT and what happens if VAT charges do not apply?

All prices are quoted in GBP (Great Britain Pounds Sterling) and we take payment in GBP. The price includes VAT (Value Added Tax). 

Who owns Two Green Leaves?

Two Green Leaves is a trading name of Davies and Begbie Ltd, a private limited company registered in England and Wales.
Our Company No. is 5612299 and our Registered Office is: 2 Hallgarth, Pickering, North Yorkshire, YO18 7AW

What is your VAT number?

Our VAT number is 875489755 .

Do you use Cookies? Do I need to accept Cookies to use the website? 

Please note that Cookies (small text files stored on your computer) are used to help ensure you have the best shopping experience with us. This includes remembering what you have added to your shopping basket and to recognise you when you return to our website.

If you do not have Cookies enabled you will not be able to shop on www.twogreenleaves.co.uk apart from browsing the site. We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.

As a result you will need to have Cookies enabled to be able to place orders on our site. 

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